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Shure Shop – FAQs

Orders are usually dispatched within 2-3 business days of payment of order. In general, domestic shipments are in transit for 2 - 7 days. If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

You can request for the parcel to be left somewhere safe. Alternatively, a member of your household could receive it on your behalf.

We do not offer refunds. However, to ensure your complete satisfaction with your items purchased from, we offer a 14-days 1 to 1 (same item) product exchange policy for defective products from the date of purchase as stated in the purchase receipt, and subjected to the following terms and conditions:

·       You are the first purchaser of the product as shown on your purchase receipt issued by Electronics & Engineering Pte Ltd.

·       The product inclusive of all included accessories and packaging are in perfect physical and operational condition.

·       Serial number for the product inclusive of packaging has not be defaced, removed or modified.

·       If the product or included accessory is found to have damage and/or faults arising from or caused by physical abuse including impact, chemical or moisture, operator error, force majeure, wear and tear and unauthorized attempts by the user to disassemble, service or modify the product, Electronics & Engineering Pte Ltd reserves the right to refuse exchange or refund.

·       There will be no exchanges, refunds, or warranty provided for items marked and sold by Electronics & Engineering Pte Ltd marked as Pre-owned, Demo or B-Stock. Once you have made payment on Pre-owned, Demo or B-Stock items, the sale is considered final and condition accepted as-is.

·       Unless the product is determined to be defective upon arrival, you agree to bear all shipping and handling charges related to the exchange of product. Electronics & Engineering Pte Ltd reserves the right to determine if the product is defective upon arrival.