Help Center
Shure Shop – FAQs
Orders are usually dispatched within 2-3
business days of payment of order. In general, domestic shipments are in
transit for 2 - 7 days. If delivery time has exceeded the forecasted time,
please contact us so that we can conduct an investigation.
Upon dispatch, customers will
receive a tracking link from which they will be able to follow the progress of
their shipment based on the latest updates made available by the shipping
provider.
Shipping costs are calculated
during checkout based on weight, dimensions and destination of the items in the
order. Payment for shipping will be collected with the purchase. This price
will be the final price for shipping cost to the customer.
You can request for the parcel to be left
somewhere safe. Alternatively, a member of your household could receive it on
your behalf.
We do not offer refunds.
However, to ensure your complete satisfaction with your items purchased from,
we offer a 14-days 1 to 1 (same item) product exchange policy for defective
products from the date of purchase as stated in the purchase receipt, and
subjected to the following terms and conditions:
·
You are the first purchaser of the product as
shown on your purchase receipt issued by Electronics & Engineering Pte Ltd.
·
The product inclusive of all included accessories
and packaging are in perfect physical and operational condition.
·
Serial number for the product inclusive of
packaging has not be defaced, removed or modified.
·
If the product or included accessory is found to
have damage and/or faults arising from or caused by physical abuse including
impact, chemical or moisture, operator error, force majeure, wear and tear and
unauthorized attempts by the user to disassemble, service or modify the
product, Electronics & Engineering Pte Ltd reserves the right to refuse
exchange or refund.
·
There will be no exchanges, refunds, or warranty
provided for items marked and sold by Electronics & Engineering Pte Ltd
marked as Pre-owned, Demo or B-Stock. Once you have made payment on Pre-owned,
Demo or B-Stock items, the sale is considered final and condition accepted
as-is.
·
Unless the product is determined to be defective
upon arrival, you agree to bear all shipping and handling charges related to
the exchange of product. Electronics & Engineering Pte Ltd reserves the
right to determine if the product is defective upon arrival.
Return shipping will be paid at
the customers’ expense and will be required to arrange their own shipping.
Once returns are received and
accepted, refunds will be processed to store credit for a future purchase. We
will notify you once this has been completed through email. (E&E) will
refund the value of the goods returned but will NOT refund the value of any
shipping paid.
Please contact us so that we can
conduct an investigation.
In the unfortunate event that you receive a
damage/defective item, please note that we offer a 14-days 1 to 1 (same
item) product exchange policy for defective products from the date of purchase
as stated in the purchase receipt, and subjected to the terms and conditions in
our refund policy.
Please refer to https://www.shure.com/en-ASIA/support/warranty or your warranty card.
Please bring your product down to our service
centre together with your proof of purchase (if it is still under warranty).
E&E SERVICES PTE LTD
315
Outram Road, #10-08
Tan
Boon Liat Building
Singapore
169074
Tel:
6227 2112
Email: service@enepl.com.sg
Operating
Hours: 8:30 am to 6:00 pm (Weekday)
Closed
on Saturday, Sunday & Public Holiday
At your checkout page, enter the discount code
and click “Apply”. If it is a valid code, the discount will be reflected
accordingly. Do check and confirm that the discount has been applied before
proceeding to the next page.
An expired discount code is no longer valid.
Hence, make sure to check on the validity of the discount codes and make use of
them before they expire.
It varies. The validity period is always
indicated with the discount code via the platform you obtained the code from.
No, you will not. You can only use a single
discount code per order. It is not stackable with other discount codes.
To bring the best online shopping experience, we offer multiple payment methods:
· Credit/Debit cards (including Visa, Masters and American Express)
· Apple and Google Pay
· Instalment Payment Plans (including Atome)
There could be various reasons as to why your payment did not go through successfully. Here are some of the more common issues.
1. High volume traffic
2. Issue with your payment method
3. Issue with the discount code
4. Unusual activity detected on your account
Do check to ensure that the discount code, card
details and One-Time Password (OTP) you entered are correct. If the problem
persists, try performing these basic troubleshooting steps: 1.
Log
out and log in to your account 2.
Restart
your device 3.
Clear
your cookies and cache
Instalment Payment Plans are payment programs
which allows you to pay for your purchases over a few instalments. We are
working with various partners that support such plans to provide you with even
greater flexibility. Each of our partners have their own payment plans, so do
refer to them for more details.
Yes! There is absolutely no cost involved.
Registering for a Shure account is simple. You
can follow these steps:
Click on “Account” from the main menu. Once the
page loads finish, click on “Create Account” to begin your registration. You
can also access the registration page here.
Please follow these steps if you need to reset
your password:
Click on “Account” from the main menu. Once the
page loads finish, click on “Forgot your password?” to begin.
You will just need to follow the instructions
from the page and your email after to reset your password.
Becoming a Shure member is your all access pass
to exclusive rewards. You get to earn points for different actions and turn
these points into awesome rewards!
On each product page, you will be able to read
all of the information. You can also refer to past reviews by other customers.
For more specific inquiries, you may drop us a message on our Product Enquiry page and we will get back to you within
3 to 4 working days.
Select the product of your choice and you will
be taken to the product page. If the item is in stock, the “ADD TO CART” button
will be made available. If the item is unavailable, the “ADD TO CART” button
will be replaced with a “SOLD OUT” button instead.
Shure does run promotions on specific items
every now and then. Hence, prices can be updated time to time based on our
discretion. Do keep a lookout on our Promotion page for ongoing promotions.